Plex libraries missing after password reset

calendar September 8, 2025 nav_categories Tech nav_categories Application nav_tags plex nav_tags docker nav_tags password

Plex had a security breach, and because of that, recommended all Plex users reset their passwords.

Email sent out from Plex:

Email from Plex

Resetting the Plex password

So I reset my password, following the instructions provided, and re-logged into all of my Plex client, mostly running on Roku devices.

Plex libraries showing "Not authorized"

However, after logging in, none of the libraries that should have shown up did so, and nothing showed up even after attempting to browse to those libraries.

Logging in from a web browser as the admin user, I noticed the libraries showed up with a yellow warning triangle, with the notice:

Not authorized warning

Generate new Plex claim code to fix

The fix to this is to generate a new Plex claim token, and update the compose.yaml file for my Plex Docker container:

  1. Open a browser and go to: https://plex.tv/claim .

  2. Sign in and copy the claim code (e.g., claim-xxxxxxx ).

  3. Update the compose.yaml file for the Plex Docker container with the new Plex claim code.

  4. Run docker compose up -d to recreate the Plex Docker container.

If you happen to stumble across this, and are not running Plex in a Docker container, this link will help you use your new Plex claim token:

https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

References

Plex - Support / Articles / What if Your Plex Account Requires a Password Reset?
https://support.plex.tv/articles/account-requires-password-reset/